Vorex and Continuum Launch Platform Integration to Streamline Ticketing and Workflows for Increased Time Savingsand Productivity

Posted by Continuum Staff

Sep 23 2015

Integration makes Vorex the first PSA vendor to implement Continuum API and enables synchronized tickets, workflows and other key RMM data

DALLAS AND BOSTON, September 23, 2015Vorex, Inc., a leader in cloud-based business management solutions that combine project management and professional services automation (PSA) tools, today announced an integration with Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions. Continuum now offers its client base an additional option for a PSA solution and Vorex users have access to an integrated, world-class remote monitoring and management (RMM) platform. Because the Vorex and Continuum integration is cloud-based, set up is quick and easy with no hardware or software installments. 

“Completing an integration with Continuum is a rigorous process and we made sure it would bring value to our MSP partners,” said Dee Zepf, vice president of products and technical services at Continuum. “This integration brings a new PSA option to our partners, and was the perfect addition to our growing list of integrations that will provide them with greater variety and customization for their business needs.”

The announcement of this successful integration is the culmination of several months of testing and vetting to ensure an optimal user experience, and brings extended options and capabilities to each organization’s customers and partners. Vorex is the first Continuum-compatible PSA that uses the IT services provider’s application programming interface (API). The integration adds Vorex as the fifth PSA platform option available to Continuum users and enables synchronization of tickets and workflows between the two platforms.

“The integration between Vorex and Continuum works incredibly well and resulted in vast productivity gains,” said C.J. Ezell, founder of PointClear Networks, a Vorex and Continuum user. “It's clean, easy to use and seamlessly handles updating and closing tickets between the platforms. The integration has saved us a significant amount of time; we've been able to cut our time managing tickets by about 70 percent, which is huge for our business.”

“This exciting integration gives Vorex users access to a sophisticated RMM tool that will be seamlessly integrated into the Vorex platform,” said Mike Salem, CEO and founder of Vorex. “We are constantly looking for ways to better serve our clients and help them grow their businesses, and this partnership lets us do that.”

The new integration streamlines processes and supports business scenarios such as creating a ticket in Continuum while initiating correct workflows in Vorex and creating a ticket in Vorex and having it assigned to the help desk team at Continuum. 

The integration is being demonstrated at Continuum’s second annual user conference, Navigate 2015, September 27-29, 2015 at The Cosmopolitan™ of Las Vegas in the Vorex booth. For more information, visit: www.continuum.net/navigate2015. 

To learn more about Vorex or Continuum, visit www.vorex.com or www.continuum.net.

About Vorex

Vorex is a leading provider of online business management solutions that combine project management and professional services automation (PSA) tools for SMBs. With a simple and feature-rich platform, Vorex’s cloud-based solution makes it easy and intuitive for professional services organizations, such as marketing, telecom and IT service providers to manage, grow and track their businesses. The cloud-based, all-in-one platform offers business management tools, including project management, financials, time-tracking, invoicing, billing, help desk, ticketing, native CRM, and integrations into popular SMB tools, such as QuickBooks® and more. Headquartered in Dallas, Vorex serves hundreds of customers throughout North America and Europe, with regional offices in San Francisco, New York and London. For more information, visit www.vorex.com and follow on Twitter @VorexInc and on LinkedIn.

Contact:

Tracy Wemett
BroadPR
+1-617-868-5031
tracy@broadpr.com


About Continuum Managed IT Services

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading network operations center (NOC) and Help Desk. The company employs over 1,000 professionals worldwide, supports 3,500 partners servicing 50,000 SMB customers and monitors over 700,000 endpoints. In 2012, Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http://www.continuum.net/ or follow us on LinkedIn and Twitter @FollowContinuum.