Vice President of Partner Success at Continuum Joins Panel at Gainsight’s Pulse 2016

Posted by Continuum Staff

May 09 2016

Continuum’s Dee Zepf Speaks on Panel, “Ensuring Partner Success across the Channel” at Pulse 2016 – May 10-11, 2016 – Oakland, California

BOSTON – May 9, 2016 – Dee Zepf, Vice President of Partner Success at Continuum®, the only channel-exclusive IT management platform company, is speaking on the panel “Ensuring Partner Success across the Channel” at Pulse 2016, taking place on Tuesday, May 10 – Wednesday, May 11, 2016 in Oakland, California. She is joined by panelists, Gaurav Kotak, Sr. Director, Products at Gainsight and Deepak Chawla, Vice President, Worldwide Support at Nutanix. Pulse is hosted by Gainsight, a customer success company that helps business to leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones.

WHAT:           Continuum’s Dee Zepf on Panel, “Ensuring Partner Success across the Channel” at Pulse 2016

WHEN:           Wednesday, May 11, 2016 at 10:40 a.m. PDT

WHERE:         Oakland Convention Center, 550 10th Street, Oakland, California 

Channel partnerships are a high impact strategy for growing your company and channel strategies must be ready for the ride. This panel session dives into how to extend a customer success initiative into the channel, helping to navigate the channel challenges and achieve partner success.

As Vice President of Partner Success at Continuum, Dee Zepf provides a broad organizational focus on partner satisfaction, engagement, growth and retention. Dee joined Continuum as a founding member of the executive team in 2011, bringing over 20 years of software and product management experience with her. In her first four years with the company, as VP Products and Technical Services, she established a robust partner feedback process, delivered 44 consecutive monthly releases and established Continuum University. Dee also created a Partner Advisory Council that brings together 15 of Continuum’s partners and gives them a seat at the table for all strategic business and product planning.

Dee has a long track record of building great products with a strong commitment to customer success. She is passionate about exceptional user experience and is responsible for ensuring that Continuum partners get the most out of the company’s IT platform. Dee was previously Sr. Director, Product at, Senior Product Manager at IBM and Director, Product Management at Bowstreet. She was named a CRN Channel Chief in 2014 and 2015 and recognized by CRN as one of the top Women of the Channel in 2013, 2014 and 2015.

The customer success community gathers at Pulse Conference every year to define the future of the industry. Putting customers at the center of business operations is no longer anecdotal – companies only realize financial success when their customers achieve their business outcomes through their products and services. For more information on the event visit:


Tracy Wemett

About Continuum

Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs 1,200 professionals worldwide, monitors 1 million endpoints for its 5,800 partners including MSPs servicing more than 50,000 SMB customers and Web hosting provider partners supported by its R1Soft server backup product line. Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT.  For more information, visit or follow us on LinkedIn and Twitter @FollowContinuum.