Continuum’s Help Desk Headquarters in Cranberry Township Now Supporting 60,000 Users Honored with Top Workplaces Award for Second Straight Year
CRANBERRY TOWNSHIP, PA – Aug. 23, 2016 – Continuum®, the only channel-exclusive IT management platform company, has been awarded a 2016 Top Workplaces honor by the Pittsburgh Post-Gazette. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including alignment, execution and connection, to name a few. This is Continuum’s second straight year earning the award.
“The Top Workplaces award is not a popularity contest. And oftentimes, people assume it’s all about fancy perks and benefits,” says Doug Claffey, CEO of WorkplaceDynamics. “But to be a Top Workplace, organizations must meet our strict standards for organizational health. And who better to ask about work life than the people who live the culture every day—the employees. Time and time again, our research has proven that what’s most important to them is a strong belief in where the organization is headed, how it’s going to get there and the feeling that everyone is in it together. Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”
Continuum’s Cranberry Township office is headquarters to the company’s Help Desk, the U.S.-based technology service center that provides direct end-user support for a variety of desktop-related issues for more than 60,000 users of the small and medium sized business clients of the company’s Managed Services Provider (MSP) partners. Supported by more than 200 technicians, the Help Desk delivers superior customer service and support so that clients’ in-house techs are not exhausted. The Help Desk works in conjunction with the company’s industry-leading 24x7x365 Network Operations Center (NOC). Nearly a year ago, the company doubled the size of the office that opened in 2011 with 30 employees.
“Making Continuum a great place to work is a shared responsibility and our PA-based team has done a terrific job actively contributing to this effort,” said Michael George, CEO at Continuum. “We are proud of our workplace environment and culture and are honored to be recognized as a Top Workplaces winner for the second straight year.”
Pittsburgh Post-Gazette recognized 90 companies and organizations in Pittsburgh as Top Workplaces 2016. Continuum placed 19th in the category for medium sized companies. For a complete list of the Greater Pittsburgh Area 2016 Top Workplaces Award winners, visit: http://www.topworkplaces.com/frontend.php/regional-list/list/post-gazette.
To view an award-winning video of Continuum’s Help Desk team, visit: https://continuum.wistia.com/medias/z4msok2osw.
About WorkplaceDynamics, LLC
Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.
About Continuum Metro Pittsburgh, PA
Located in the metro Pittsburgh area in Cranberry Township, Continuum’s Pennsylvania office has earned Top Workplaces Awards by the Pittsburgh Post-Gazette in 2015 and 2016. The office is headquarters for Continuum’s Help Desk, an operation of more than 200 technicians who provide direct 24x7x365 white label IT support for more than 60,000 users of small and medium sized business clients of Continuum’s 5,800 Managed Services Provider (MSP) partners. The office also comprises new partner development, onboarding, sales account management and partner success teams. For more information, visit: http://www.continuum.net/company/managed-it-services-metro-pittsburgh-pa.