Continuum Enables Server Sentry to Significantly Expand IT Services Offering with True 24x7 Technical Support for Growing Customer Base
BOSTON and MELBOURNE, Australia – Nov. 17, 2015 – Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, announced that Server Sentry relies on its partnership with Continuum to provide around-the-clock technical support, specialized expertise and full problem resolution for a number of critical IT needs for its growing customer base throughout Australia. Server Sentry has specialized in providing quality IT support services to business owners and IT managers throughout the region for more than a decade, including data protection, Web hosting, network monitoring and management, and technical support.
“The Australian MSP market is maturing,” said Jamie Woodland, Chief Technology Officer at Server Sentry. “But because many MSPs here are providing similar services, it’s been difficult for us to differentiate ourselves from the competition and stand out. Our partnership with Continuum really helps us to do that – and today, we’re Australia’s only managed services provider providing a live 24x7 IT help desk service.”
Continuum’s Remote Monitoring and Management (RMM) platform is an intelligent alerting system that is directly supported by more than 600 technicians at the company’s state-of-the-art Network Operations Center (NOC). These technical experts are constantly monitoring network and device health, and remediating up to 90 percent of routine tickets – helping Server Sentry focus its in-house staff toward client relationships and business growth. Continuum’s Help Desk, a U.S.-based call center, provides direct end-user support for a variety of desktop-related issues. The Help Desk is completely white-labeled, meaning they answer the phone as Server Sentry when speaking to users.
Server Sentry chose Continuum because of the services they offer as well as the honesty, openness and fast response times during the evaluation process in 2013. With Continuum NOC and Help Desk technicians available 24x7x365 via phone, email or Web-based chat, Server Sentry does not worry about overtime or hiring additional staff during peak hours, beneficial with the high expense of hiring engineers in Australia.
For the case study, “Continuum Empowers Server Sentry to Offer Australia’s Only Live 24x7 IT Help Desk,” visit: http://www.continuum.net/resources/msp-resource-center/success-story/serversentry-jamie-woodland.