Continuum’ s Jacque Rowden Talks on Strategies for Transforming Help Desk Departments at HDI Steel City Chapter Meeting – October 9, 2015 – Bridgeville, Pennsylvania
CRANBERRY TOWNSHIP, PA – Oct. 9, 2015 – Jacque Rowden, Senior Director, Help Desk at Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, is presenting, “WHO is Your Team?” at the HDI Steel City October Chapter Meeting, taking place on Friday, October 9, 2015 in Bridgeville, Pennsylvania. The HDI Steel City Chapter is the local chapter of HDI located in Pittsburgh, Pennsylvania. A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry.
WHAT: Continuum’s Jacque Rowden Presenting, “WHO is Your Team?” at the HDI Steel City October Chapter Meeting
WHEN: Friday, October 9, 2015, 12:30 p.m. to 1:30 p.m. EDT
WHERE: Development Dimensions International, 1225 Washington Pike, Corporate Training Center, Bridgeville, Pennsylvania
In this session, Jacque shares strategies for building an identity, improving morale, recognizing winners and transforming your service desk department into a service desk team. Find out how Team Thunderstruck, the Fighting Mongooses and six other service desk teams partake in friendly competitions and cross-team challenges that liven up the workplace, foster collaboration and increase employee retention.
Continuum was recently awarded a 2015 Top Workplaces honor by the Pittsburgh Post-Gazette. Continuum’s Help Desk, located in Cranberry Township, Pennsylvania, works in conjunction with the company’s industry-leading 24x7x365 Network Operations Center (NOC) with more than 600 technicians. The Cranberry Township office is also home to Continuum University, the company’s self-paced, interactive online learning center that certified its 1,000th IT technician in May 2015.
Jacque Rowden has 25 years of experience managing technical teams that have provided global support for public and private companies, start-ups and white-shoe law firms. In 2008, Jacque’s help desk team was one of two finalists for ICMI's Best Small Contact Center of the Year and one of seven finalists for itSMF's Best IT Project of the Year.
For more information on Continuum’s Help Desk, visit: http://www.continuum.net/solutions/rmm-software/it-help-desk.
For more information on HDI Steel City, visit: http://www.hdisteelcity.net/.
The Steel City Chapter is the local chapter of HDI located in Pittsburgh, PA. A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. Our membership is composed of staff, consultants, technicians, managers, executives, vendors, and others who are active in the IT service and technical support community. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.