Senior Director of Help Desk at Continuum Presenting at HDI Steel City Chapter Meeting

Posted by Continuum Staff

Oct 09 2015

Continuum’ s Jacque Rowden Talks on Strategies for Transforming Help Desk Departments at HDI Steel City Chapter Meeting – October 9, 2015 – Bridgeville, Pennsylvania 

CRANBERRY TOWNSHIP, PA – Oct. 9, 2015Jacque Rowden, Senior Director, Help Desk at Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, is presenting, “WHO is Your Team?” at the HDI Steel City October Chapter Meeting, taking place on Friday, October 9, 2015 in Bridgeville, Pennsylvania. The HDI Steel City Chapter is the local chapter of HDI located in Pittsburgh, Pennsylvania. A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry.

WHAT:           Continuum’s Jacque Rowden Presenting, “WHO is Your Team?” at the HDI Steel City October Chapter Meeting

WHEN:           Friday, October 9, 2015, 12:30 p.m. to 1:30 p.m. EDT

WHERE:         Development Dimensions International, 1225 Washington Pike, Corporate Training Center, Bridgeville, Pennsylvania

In this session, Jacque shares strategies for building an identity, improving morale, recognizing winners and transforming your service desk department into a service desk team. Find out how Team Thunderstruck, the Fighting Mongooses and six other service desk teams partake in friendly competitions and cross-team challenges that liven up the workplace, foster collaboration and increase employee retention.

Continuum was recently awarded a 2015 Top Workplaces honor by the Pittsburgh Post-Gazette. Continuum’s Help Desk, located in Cranberry Township, Pennsylvania, works in conjunction with the company’s industry-leading 24x7x365 Network Operations Center (NOC) with more than 600 technicians. The Cranberry Township office is also home to Continuum University, the company’s self-paced, interactive online learning center that certified its 1,000th IT technician in May 2015.

Jacque Rowden has 25 years of experience managing technical teams that have provided global support for public and private companies, start-ups and white-shoe law firms. In 2008, Jacque’s help desk team was one of two finalists for ICMI's Best Small Contact Center of the Year and one of seven finalists for itSMF's Best IT Project of the Year.

For more information on Continuum’s Help Desk, visit: http://www.continuum.net/solutions/rmm-software/it-help-desk.

For more information on HDI Steel City, visit: http://www.hdisteelcity.net/.

About HDI

The Steel City Chapter is the local chapter of HDI located in Pittsburgh, PA. A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. Our membership is composed of staff, consultants, technicians, managers, executives, vendors, and others who are active in the IT service and technical support community. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.

Contact:

Tracy Wemett
BroadPR
+1-617-868-5031
tracy@broadpr.com


About Continuum Managed IT Services

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading network operations center (NOC) and Help Desk. The company employs over 1,000 professionals worldwide, supports 3,500 partners servicing 50,000 SMB customers and monitors over 700,000 endpoints. In 2012, Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http://www.continuum.net/ or follow us on LinkedIn and Twitter @FollowContinuum.