Continuum Opens Access to Agent Data for MSP Partners and Third Party Vendors via Reporting API to Increase Workflow Efficiencies
BOSTON – Navigate 2016 – Sept. 28, 2016 – Continuum®, the only channel-exclusive IT management platform company, has released the Continuum Reporting API, allowing open access to agent asset data by third party vendors and Continuum’s MSP partners. With the new Reporting API, vendors can now integrate with Continuum to help increase efficiencies in client workflow and gain insight into combined data. Meeting MSP partners’ demand, the company’s partners can now make authenticated requests for raw reporting data to build custom reports in-house or through a third party reporting vendor.
“We are happy to answer the call from our MSP partners to provide access to Continuum’s raw reporting data to allow integration with their third party vendors in order to build custom reports in-house, streamline documentation and more,” said Brian Herr, Vice President, Products at Continuum. “We expect this new open API to be used for endless opportunities for partners to increase their workflow efficiencies.”
The Reporting API provides access to more than 200 unique data fields, ranging from basic machine information to patching, antivirus and backup data. Integration is possible with any third party vendor that can leverage agent asset information. Vendor integration opportunities with this open API are expansive, ranging from reporting tools to documentation systems to lead generation.
Leveraging the new Reporting API, Continuum now integrates with IT Glue™, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit. IT Glue now connects with Continuum’s Remote Monitoring and Management (RMM) platform, continuously synchronizing servers and workstations into IT Glue, where documentation can be created and maintained effortlessly with the information always up-to-date. MSPs can access useful asset information including memory, disk and CPU, directly into IT Glue.
“IT Glue was privileged to be involved in the evolution of Continuum’s Reporting API, and we are excited to be able to leverage it through integration to provide value to our mutual partners,” said Chris Day, CEO at IT Glue. “It has been a pleasure working with Continuum on this project and we look forward to the future of this strong partnership.”
Also leveraging the Reporting API, Continuum now integrates with BrightGauge, providing consolidation of IT vendor reports in one place and allowing MSPs to build in-house custom reports, charts and dashboards to increase technicians’ efficiency. MSPs now can create custom reports and dashboards that integrate reporting from other tools as well such as QuickBooks, DropBox and all the major PSA tools.
“The Continuum team made a commitment to roll out a newly improved Reporting API with our recommendations included, and they proved to us that they are not only a company that stands behind their commitments, but they are able to move fast and be nimble even given all their priorities,” said Eric Dosal, Co-Founder and CEO of BrightGauge. “We were in constant communication with the product team, getting regular updates on progress and requests for information. It showed they are a serious partner to work with which is very refreshing in the industry.”
For more information on the Continuum Reporting API, email firstname.lastname@example.org.
About Navigate 2016 by Continuum
The annual industry event for Continuum’s MSP partners, Navigate is reaching new heights by bringing together the very top in thought leadership, inspiration and best practices – all focused on the growth of MSPs and the success of the IT channel. Drawing more support than the previous two years, including nearly 700 attendees, the sold out event features nearly 40 sponsors and exhibitors, four keynote addresses and more than 70 speakers across 36 breakout sessions. Navigate’s unique content is designed to help improve business strategies, increase sales and marketing efforts and gain a deeper understanding of Continuum’s platform – enabling MSPs to change their business model and become the most successful in the industry. Navigate 2016 has become an unprecedented event, going beyond Continuum as a company and setting new standards for the industry. To learn more, visit: https://www.continuum.net/navigate2016. For the latest updates, follow #nav16 on Twitter.