Public Ticketing APIs for Seamless PSA Integration Released by Continuum

Posted by Continuum Staff

Feb 09 2016

Public APIs Allow Seamless Communications between Continuum’s RMM and Any PSA Platform

BOSTON – Feb. 9, 2016 – Continuum®, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum’s Remote Monitoring and Management (RMM) platform. Multiple vendors have successfully leveraged Continuum’s APIs, including previously announced integrations with PSA vendors, Vorex, Inc. and Accelo.

“With so many options available, we understand that many of our MSP partners have their preferred choice of PSA system,” said Carl Resnik, Sr. Product Director at Continuum. “Making these public ticketing APIs available allows more PSA vendors to integrate with Continuum. The authorization process has been seamless for the multiple vendors that have leveraged our APIs and we expect many more to utilize them going forward.”

Continuum’s RMM is backed by the company’s industry-leading Network Operations Center (NOC) and Help Desk which allow its MSPs to focus on higher-level client service. Bi-directional integrations with PSA solutions provide unprecedented automation to eliminate busy work.

“It has been great to work with the Continuum team and their API,” said Geoff McQueen, CEO of Accelo. “Having callbacks as part of the out-of-the-box offering made the integration easy, fast and efficient and working with their engineers to iron out any questions was fast and efficient.”

In Continuum’s complete product and service business model, tickets can be generated as part of end clients reaching out to Continuum’s Help Desk, Continuum’s InteliMon remote monitoring detecting a critical condition on the managed device or MSPs initiating the ticket as an issue in their PSA. Continuum’s ticketing APIs support synchronization of all types so that all stakeholders have the most up-to-date information about the tickets. 

“Thanks to the integration interface between Continuum and our service desk application Omnitracker, our engineers can now work seamlessly together with the Continuum NOC team to service our customers,” said Bart Belmans, Customer Service Manager at BKM. “We noticed immediately the effects of working proactively. In the past, our customers were often not happy with our customer support, however, we now see that they are pleased when we contact them in advance.”

Continuum’s MSP partners also have the ability to create their own custom integration with these APIs to support their own home-grown ticketing systems.

Contact:

Tracy Wemett
BroadPR
+1-617-868-5031
tracy@broadpr.com


About Continuum

Continuum is the IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized businesses. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,100 professionals worldwide, supports 3,500 partners servicing more than 50,000 SMB customers and monitors over 750,000 endpoints. Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http://www.continuum.net/ or follow us on LinkedIn and Twitter @FollowContinuum.