Public APIs Allow Seamless Communications between Continuum’s RMM and Any PSA Platform
BOSTON – Feb. 9, 2016 – Continuum®, the IT management platform company, has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a Professional Services Automation (PSA) platform and Continuum’s Remote Monitoring and Management (RMM) platform. Multiple vendors have successfully leveraged Continuum’s APIs, including previously announced integrations with PSA vendors, Vorex, Inc. and Accelo.
“With so many options available, we understand that many of our MSP partners have their preferred choice of PSA system,” said Carl Resnik, Sr. Product Director at Continuum. “Making these public ticketing APIs available allows more PSA vendors to integrate with Continuum. The authorization process has been seamless for the multiple vendors that have leveraged our APIs and we expect many more to utilize them going forward.”
Continuum’s RMM is backed by the company’s industry-leading Network Operations Center (NOC) and Help Desk which allow its MSPs to focus on higher-level client service. Bi-directional integrations with PSA solutions provide unprecedented automation to eliminate busy work.
“It has been great to work with the Continuum team and their API,” said Geoff McQueen, CEO of Accelo. “Having callbacks as part of the out-of-the-box offering made the integration easy, fast and efficient and working with their engineers to iron out any questions was fast and efficient.”
In Continuum’s complete product and service business model, tickets can be generated as part of end clients reaching out to Continuum’s Help Desk, Continuum’s InteliMon remote monitoring detecting a critical condition on the managed device or MSPs initiating the ticket as an issue in their PSA. Continuum’s ticketing APIs support synchronization of all types so that all stakeholders have the most up-to-date information about the tickets.
“Thanks to the integration interface between Continuum and our service desk application Omnitracker, our engineers can now work seamlessly together with the Continuum NOC team to service our customers,” said Bart Belmans, Customer Service Manager at BKM. “We noticed immediately the effects of working proactively. In the past, our customers were often not happy with our customer support, however, we now see that they are pleased when we contact them in advance.”
Continuum’s MSP partners also have the ability to create their own custom integration with these APIs to support their own home-grown ticketing systems.