Continuum Releases Case Study on MySherpa’s Use of Continuum’s Continuity247 BDR Platform and NOC Technicians to Allow Internal Engineers to Drive More Value for Clients
BOSTON – Nov. 15, 2016 – Continuum®, the only channel-exclusive IT management platform company, released a case study on Delaware-based MySherpa, provider of a complete suite of managed IT, cloud, data protection and other technology services. The company relies on Continuity247®, Continuum’s fully-managed backup and disaster recovery (BDR) platform. Continuity247 is supported by an industry-leading Network Operations Center (NOC) with more than 700 technicians resolving thousands of alerts, 24x7x365, to deliver business continuity and disaster recovery to clients. MySherpa supports a number of verticals including healthcare, legal and financial services.
“Continuity247 is a robust platform that works exactly the way it’s supposed to, and I simply don’t have to worry about backups as much as I have with other solutions,” said Ethan Tancredi, President at MySherpa. “Continuity247 has allowed us to reallocate internal resources that were previously spending time verifying backups, troubleshooting failures or responding to other issues. We can now rely on Continuum’s tools and personnel to complete these tasks, and our engineers are operating more efficiently—they’re able to focus on driving more value for our customers.”
Continuity247 combines a powerful feature set with direct support from Continuum’s NOC technicians who provide day-to-day monitoring, management and support for client backups. A strong differentiator for the platform, Continuity247’s Tru-Verify™ proprietary technology moves well beyond traditional screenshot verification. Tru-Verify provides MSPs with complete video verification that confirms the integrity of recovery points and simplifies troubleshooting. MySherpa has tangible proof that a server has virtualized properly, allowing them to show clients that they are delivering a rock-solid backup service.
The team at MySherpa has been deploying Continuity247 with each of its new customers and has begun upgrading existing clients who are undergoing system refreshes using Continuum’s Tech Advantage program. Through Tech Advantage, MySherpa has Continuum’s NOC technicians migrate clients to Continuity247 for them. The team spends approximately two or three hours getting everything set up, and the NOC handles the rest. Projects can even be completed after hours or on weekends, minimizing downtime for customers.
For more information on Continuity247, visit: www.continuum.net/continuity247.
For more information on the case study, “MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services,” visit: https://www.continuum.net/resources/msp-resource-center/success-story/mysherpa-ethan-tancredi.
Small- to medium-size companies in the Greater Philadelphia market rely on MySherpa as their trusted guide to IT managed services. Founded by Head Sherpa Greg Gurev in 2001, MySherpa helps clients to reach peak performance by learning how each business uses computerized technology and delivering customized support. The company proactively plans for possible issues and takes ownership of problems so clients can focus on their climb to success. For more information, visit: http://www.mysherpa.com/.