Newly Released Case Study Featuring IT Solutions Provider Pensar Highlights the Power of Outsourcing IT Services to Continuum
BOSTON and LONDON – April 6, 2016 – Continuum®, the only channel-exclusive IT management platform company, is providing technical, business and marketing support for London-based IT solutions provider, Pensar, so the company can deliver technology support and services for its small and medium-sized business customers. Pensar discovered Continuum through its membership with HTG Peer Groups, an international community of experienced managed service providers with more than 400 member companies. Continuum launched two partner-exclusive peer groups last year in conjunction with HTG – one geared toward business owners and the other for network operations center (NOC) managers.
“Good talent is very scarce, but we still need to fulfill client requirements; outsourcing to Continuum helps us do that,” said Mark Williams, CEO at Pensar. “One of the things that attracted us to Continuum was the fact that they really seem to cultivate more of a partnership rather than a supplier relationship. Continuum has been very good in helping us and other members of our peer group to develop our own businesses – particularly on the marketing front.”
Pensar leverages Continuum’s highly-intelligent Remote Monitoring and Management (RMM) platform, which features proprietary IntelliMon™ alerting technology and allows MSPs to easily monitor, troubleshoot and maintain desktops, servers and other endpoints. Using Elite Server Care, the highest level of RMM support offered by Continuum, technicians at Pensar are able to fully utilize Continuum’s Network Operations Center (NOC) and dedicated support teams, 24x7x365. With more than 650 NOC technicians extending Pensar’s workforce, the company does not have to worry about issues with scalability or responding to spikes in service requests. Pensar’s staff is able to focus on business development and account management.
Pensar appreciates the fact that Continuum’s platform is fully integrated, providing them with valuable and actionable insights they can leverage when working with customers.
To access the MSPradio interview with Mark Williams, “How to Build a Sustainable Company That Withstands Market Changes,” visit: http://blog.continuum.net/how-to-build-a-sustainable-company-that-withstands-market-changes-mspradio-64.
To access the newly released case study, “The Power of Outsourcing: Pensar Leverages Continuum for Technical, Business and Marketing Expertise,” visit: http://www.continuum.net/pensar-success-story.
About Continuum UK
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