Geeson Utilizes Continuum’s NOC and RMM to Scale Business without Increasing Labor and Infrastructure Costs
BOSTON and LONDON – May 13, 2015 – Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, has been helping London-based Geeson, a professional IT and Web consultant company, to onboard various new clients with the support of Continuum’s industry-leading Network Operations Center (NOC) and Help Desk, resolving thousands of alerts, 24x7x365. Geeson has been in the industry for many years, witnessing the evolution of IT service delivery and understands how Continuum helps to scale and growth their business without costly labor or infrastructure investments.
“We can always escalate to a team that has more expertise than we have, because they’ve seen just about everything,” said Phil Geeson, Owner of Geeson. “When we see a problem for the first time, it can be a real struggle – but chances are that the NOC has seen the issue several times before and can quickly help us apply the appropriate solution. That service alone is worth so much. We might spend hours searching the Web for the answer to a particular problem – but the NOC is always ready to help. It’s like having our own Microsoft engineers at our fingertips.”
With Continuum’s support, Geeson has taken on clients the company would not have previously considered. Continuum’s state-of-the-art NOC facility employs nearly 600 techs who work around the clock to monitor client endpoints, remediate issues, close support tickets and more. In addition to the technical support provided by Continuum, Geeson also benefits from the built-in intelligence and reporting capabilities that are bundled with Continuum’s Remote Monitoring and Management (RMM) platform. Reporting shows Geeson’s clients exactly what work is being done, helpful for customers who do not receive onsite support frequently and may question the value of the services.
“Continuum’s RMM platform has helped Geeson increase operational efficiency with proprietary technology that generates smarter, more actionable alerts than any other platform – all supported by Continuum’s NOC technicians who deliver direct support and full problem resolution for all monitored endpoints,” said Paul Balkwell, European Sales Director at Continuum. “The Geeson success story again demonstrates that the partnership with Continuum provides the engine for explosive growth, customer satisfaction and increased revenues.”
In October 2014, Continuum announced extending its managed IT services internationally, opening a European Headquarters office in the Thames Valley region of England. For more information, visit: http://www.continuum.net/company/careers/london-uk-office.
To access the case study, “With Support from Continuum, Geeson Scales to New Heights,” visit:
Geeson provides a complete end to end solution, which includes cabling, telecoms, hardware, software, web marketing and full range of 24/7 support options. Our services come from a company based on old fashioned principles of caring, but with today’s cutting edge technology knowledge. We can install, supply and maintain every aspect of your current business needs. Our team allows you to introduce the power of leveraging new cloud and managed services into your current structure, giving you the unique advantage of advanced technology at an affordable cost. For more information, visit: http://www.geeson.co.uk.