Leading telecom agent grows business more than 400 percent in first three quarters of 2013 by transitioning "break-fix" customers to its Continuum-enabled managed services offering
BOSTON — Oct. 29, 2013 — Liberty Technical Solutions was honored with the 2013 Continuum Most Valuable Partner (MVP) Award during STAR CON 2013 , Oct. 20-23, 2013 in San Diego, CA. The Marshfield, Mo.-based IT service provider earned the title for its exceptional conversion rate of its existing "break-fix" customers to Continuum’s managed services platform. Continuum is the industry's only channel-exclusive provider of fully integrated managed services. Liberty is the fastest-growing partner within the Technology Assurance Group (TAG), an organization of unified communications companies that offers members an array of services. A TAG Elite sponsor, Continuum helps telecom VARs and agents accelerate revenue growth by offering outsourced managed IT services that complement their telephony offerings.
"We service a wide range of companies and organizations of all sizes, from municipal governments to sole proprietors. While each one has its specific needs, they all share the common desire to focus on business and not worry about IT," saidScott Jones, owner of Liberty Technical Solutions. "Continuum enables us to fulfill that need for our clients through its always-on managed services solutions. Our customers feel more secure than they did with the 'break-fix' model because they know their systems are constantly scrutinized and up to date."
Liberty supports its clients with an industry-leading managed services platform that features an intelligent remote monitoring and management (RMM) software solution and 24x7x365 network operations center (NOC). Liberty leverages the Continuum Service Desk, which offers personalized high-quality support to end users in need of Level 1-4 troubleshooting around the clock. For telecom VARs like Liberty, Continuum’s extensive telecom industry knowledge and outsourced IT platform offer the ideal solution to quickly capitalize on the convergence of voice and data.
"Liberty Technical Solutions has done an outstanding job growing its recurring revenue stream, which is how they earned the 2013 Continuum MVP," said Mark Connolly, vice president of sales at Continuum. "They take an aggressive approach to educating their customer base on the benefits of managed services and, as a result, were able to increase sales by more than 400 percent in the first three quarters of 2013. With its prompt customer service, proven efficiency and attentiveness to customer needs, Liberty is truly a model IT service provider."
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