ImageQuest Utilizes All of Continuum’s Services – Remote Monitoring and Management, Network Operations Center, Help Desk and Backup and Disaster Recovery – to Support Growing Client Base
BOSTON – Nov. 5, 2015 – Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, announced that Nashville, Tennessee-based ImageQuest has evolved from an office equipment (OE) dealer founded in 2007 to a managed services provider that today offers a complete suite of managed IT services utilizing Continuum. Today, ImageQuest’s business is comprised of 75 percent managed IT services and 25 percent OE, and with Continuum, expects to become a 100 percent managed IT services provider.
ImageQuest leverages Continuum’s Remote Monitoring and Management (RMM) platform, a highly intelligent tool that generates smart, actionable tickets which are then fully remediated by Continuum’s certified technical experts – meaning ImageQuest does not have to worry about hiring additional staff to support the company’s growing IT client base. Continuum’s Network Operations Center (NOC) works behind the scenes to provide 24x7x365 monitoring, troubleshooting and full problem resolution for ImageQuest’s clients – and technicians at the company’s U.S.-based Help Desk provide ImageQuest’s customers with direct user support for a variety of desktop issues.
ImageQuest has also deployed Continuity247™, Continuum’s fully managed backup and disaster recovery (BDR) platform, which proactively monitors, troubleshoots and remediates problems to ensure backups continuously run for its clients. Continuity247 is also directly supported by the company’s NOC and leverages Continuous Data Protection™ technology. Last week, Continuum announced an upgrade to Continuity247 based on feedback from MSP partners which includes instant restore for virtual workloads, the choice of hardware or software RAID and desktop support.
“Now that we’ve had Continuity247 deployed for six months to every one of our clients, we have a great deal of confidence in the platform, but more importantly, we have a great deal of confidence in Continuum, the NOC and how they support us,” said Milton Bartley, President and CEO at ImageQuest, recipient of Continuum’s Innovator of the Year Award at Navigate 2015, Continuum’s annual user conference. “And we now know that our customers are getting a much better BDR solution than they had before.”
For more information on Continuity247, visit: http://www.continuum.net/continuity247.
For the case study, “From OED to MSP: How ImageQuest is Transforming its Business with Continuum,” visit: http://www.continuum.net/resources/msp-resource-center/success-story/imagequest-milton-bartley.