Continuum Releases Case Study, “Ekaru’s Partnership with Continuum Ensures No Client is Left Behind”
BOSTON – June 10, 2015 – Ekaru, Massachusetts-based IT services provider and partner of Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, is providing comprehensive, high-quality, 24x7x365 IT support to its customers without the high labor costs and uncertain staffing requirements that plague many traditional MSPs. Ekaru utilizes Continuum’s intelligent Remote Monitoring and Management (RMM) platform, industry-leading Network Operations Center (NOC) and Help Desk to support a wide range of customers.
“We can’t possibly staff our organization to support the peak load of customer requests that might come in at a given time,” said Ann Westerheim, Founder and President at Ekaru. “We’re a small company. We want to make sure we can support our bigger clients – so if five people call at the same time, everybody can get help. We can’t tell people to wait in line. Having Continuum’s Help Desk in place helps us get fast responses when we need them – and that’s what’s important to our customers.”
Continuum’s Help Desk is staffed with more than 100 U.S.-based technicians who provide level 1-2 support to more than 35,000 end users via phone, email and Web-based chat. The service is completely white-labeled, allowing Ekaru to create a unified, custom-branded experience for their customers. The support teams of nearly 600 technicians at Continuum’s state of the art NOC are constantly working behind the scenes to monitor client network and device health, minimize downtime and troubleshoot server issues as needed.
Continuum’s RMM solution is delivered via a SaaS-based management portal and dramatically increases the operational efficiency of MSPs – allowing them to easily monitor, troubleshoot and maintain desktops, servers, mobile devices and other endpoints for clients. The platform also includes alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software and reporting. The unique and industry-leading combination of software and services allows Continuum to deliver an unparalleled end-to-end managed IT services solution for its MSPs.
For more information on Continuum’s RMM, visit: http://www.continuum.net/solutions/rmm-software/remote-monitoring-and-management.
To access the case study, “Ekaru’s Partnership with Continuum Ensures No Client is Left Behind,” visit: http://www.continuum.net/resources/msp-resource-center/success-story/ekaru.
Ekaru’s mission is to make your IT system a strategic asset and let you to focus on your business. The company has the technical knowledge to keep business systems running smoothly and the business technology perspective to help plan IT growth as businesses expand. Because we deliver such a deep and broad skill set, you can stop worrying about technology and focus on your core business. For more information, visit: http://www.ekaru.com/.