Continuum’s Managed IT Services Platform Delivers a Seven-Fold Revenue Increase to Unified Communications Partners

Posted by Continuum Staff

Sep 10 2012

TAG members partner with Continuum to expand their managed IT services offering and meet the growing demand for providers that support voice and data convergence

BOSTON – Sept. 10, 2012 – Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, today announced that its strategic partnership with the Technology Assurance Group (TAG) is helping unified communications partners achieve a seven-fold revenue increase by adding managed IT services to their telephony offerings. At the 12th Annual TAG Convention held in New Orleans, Sept. 9-12, Continuum is featured as an Elite sponsor. By working closely with TAG members to capitalize on the convergence of voice and data in the small- to medium-sized business market, Continuum’s managed IT services provide recurring revenue that is seven times greater than the revenue for voice services.

"Our strategic partnership with Continuum, the industry leader in managed IT services, offers many benefits for TAG members looking to leverage remote monitoring and management and business continuity in order to capture IT business across their client base,” said Dale Johnson, president and CEO, Technology Assurance Group. “As a result, the adoption of managed IT services by TAG members has accelerated in recent months and resulted in a 70 percent increase in Continuum’s unified communications partner base."

"A growing number of unified communications providers recognize the urgent need to expand their offering beyond traditional telecomm solutions," said Michael George, CEO, Continuum. "Partnering with Continuum instantly makes TAG members IT managed services experts in the eyes of their customers. And with our highly experienced NOC and 24 x 7 Service Desk, we provide the complete supply chain of service delivery, which makes Continuum uniquely qualified to help our UC partners grow their business and increase profitability."

George added, "Clearly the relevance of our value proposition and the unmatched advantages of our end-to-end managed services solution is resonating with the unified communications community as we continue to attract an increasing number of new partners to Continuum every day."

About Technology Assurance Group (TAG)

Technology Assurance Group, LLC (TAG) is an international organization of leading independently owned unified communications companies. TAG provides its members with the competitive advantages necessary to achieve a dominant position in their marketplace. Members benefit from programs including strategic partnerships with communication solution providers, best business and management practices, and advanced sales training programs. TAG’s mission is to increase its members' sales and profits through education and to ease their introduction of new technology to the marketplace by leveraging their combined intellect and purchasing power. For more information on TAG, please call 858-673-5800 or visit



Tracy Wemett



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Alex Jafarzadeh
March Communications

About Continuum

Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit or and follow on LinkedIn and Twitter @FollowContinuum.