Continuum Selects LogMeIn Rescue to Give Partners Ubiquitous Web-based Device Support

Posted by Continuum Staff

Oct 22 2012

Expanded offering from Continuum will leverage LogMeIn Rescue for remote support of both desktop and mobile devices

BOSTON - October 22,2012 - Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, and LogMeIn, Inc. (NASDAQ: LOGM), a provider of essential cloud services, today announced a deal that will bring on-demand remote support for smartphones, tablets, PCs and Macs to Continuum’s RMM platform. Building on the companies’ channel partnership for remote access and RMM solutions, Continuum will offer LogMeIn Rescue, LogMeIn’s flagship remote support offering, to Continuum partners, starting in November 2012.

Used by help desk professionals, service providers and mobile operators worldwide, LogMeIn Rescue is a secure, web-based remote support tool that combines remote control, chat, diagnostic, and device configuration capabilities, enabling a support technician to investigate and fix common device issues anywhere with a web or mobile connection, as if the device were in their hands. Rescue provides agentless, on-demand support for smartphones (Android, iPhone, Blackberry, Symbian, Windows Mobile), tablets (Android, iPad), as well as Windows PCs and Macs through a single tool.

"LogMeIn is the preferred choice for remote support technology among our partners, and we are excited to offer this proven solution, which rounds out our remote access capabilities," said Dee Zepf, vice president of product management and technical services at Continuum. "Given the expanding needs of today's mobile workforce, we are especially pleased to offer Rescue support for both desktop and mobile devices to our partners."

"Continuum's RMM offering and LogMeIn's remote access and remote support products continue to provide a winning combination for MSPs seeking the power of a robust managed services platform and the flexibility of accessing, supporting and managing a variety of devices," said Seth Shaw, SVP Sales for LogMeIn.

About LogMeIn, Inc.

LogMeIn (NASDAQ: LOGM) provides essential cloud services to individuals, businesses, and IT organizations for remote access, collaboration, customer care, and remote IT management. These services are used by millions of people to quickly, simply and securely connect over 150 million internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, India, Japan, the Netherlands, and the UK.

Contact:

Alex Jafarzadeh
March Communications
+1-617-960-9900
continuum@marchcomms.com


About Continuum

Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.