Continuum Selected as Exclusive RMM Solution Provider for Computer Troubleshooters and Geeks on Call Franchises

Posted by Continuum Staff

Sep 04 2012

Exclusive agreement extends Continuum’s industry-leading managed services platform to hundreds of franchises in the U.S.

BOSTON, MA – September 4, 2012 – Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, announced today an exclusive agreement with Computer Troubleshooters and Geeks on Call that designates Continuum as the RMM platform of choice for all U.S.-based franchises across both organizations. This agreement builds on a strong history of well-established partnerships that many franchise owners have enjoyed with Continuum as their managed services provider. Going forward, this agreement will accelerate the adoption across a broader network of franchise owners so they can benefit from Continuum’s comprehensive end-to-end RMM platform supported by intelligent monitoring, a tightly integrated world-class Network Operations Center (NOC) and 24/7 Service Desk.

"Continuum has proven itself time and again with many of our top franchises when it comes to delivering best-in-class IT software and services that have helped accelerate the growth of our franchises," said John Davies, CEO of Merrymeeting, Inc., an investment company that owns the Computer Troubleshooters and Geeks on Call franchise organizations. "Today's announcement is a natural evolution of our strong and growing partnership with Continuum."

"Computer Troubleshooters and Geeks on Call are trusted brands in the marketplace, and we are excited by the opportunity to work closely with the franchises to increase profitability and growth while helping them deliver consistently superior services to their customers," said Mark Connolly, vice president of Sales at Continuum.

About Computer Troubleshooters

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Services range from onsite and remote support services on demand to monthly monitoring and service plans, virus and spyware remediation and protection, VoIP Telephony, Cloud Computing, Web development and many more technology services. Launched in 1997, Computer Troubleshooters now has more than 450 franchises worldwide in more than 28 countries. Ranked by Entrepreneur Magazine, Franchise Business Review, and as a top technology franchise. For more information, please visit

About Geeks on Call

Geeks On Call®, the nation's premier provider of computer service, pioneered the concept of Computer Solutions At Your Home & Business. Services include system security and online privacy solutions, hardware and software repairs and troubleshooting, wireless equipment and network installations, spyware and virus prevention and removal, data backups and transfers, and other forms of on-site computer support that meet today's increasing demand. Geeks On Call was founded in 1999 and started franchising in 2001. For more information, please visit


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Alex Jafarzadeh
March Communications

About Continuum

Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit or and follow on LinkedIn and Twitter @FollowContinuum.