New Integration Unlocks New, Powerful PSA Alternative for Continuum’s MSP Partners
BOSTON – Jan. 27, 2016 – Continuum®, the IT management platform company, announced a new integration with Accelo , the newest and one of the fastest growing Professional Services Automation (PSA) platforms on the market. This integration gives Continuum’s MSP partners the option to adopt a fully synchronized workflow by combining Continuum’s leading technical tools for MSPs with Accelo’s business tools, seamlessly.
“At Continuum, we’ve always gone further in helping our partners to focus on what they do best,” explains Mary Crogan, Senior Director, Product Marketing at Continuum. “While we’re focused on the platforms they manage for clients, we’re thrilled to be working with the Accelo team as they apply the same beliefs to how our partner’s businesses are run.”
With each company’s focus on empowering IT professionals to concentrate on doing the work they love for their clients through outsourcing and automation, this new partnership promises to give MSPs of all sizes a brand new advantage in how they run and grow their businesses.
“As a newer face in the MSP market, we’ve been talking to lots of MSPs to find out where they are frustrated in running their business,” said Geoff McQueen, CEO of Accelo. “While we focus on operations and managing the business with our PSA platform, we’ve heard many MSPs tell us how much they love Continuum and how it takes away many of the headaches of supporting their clients. Given our motto is about helping our users do the work they love, it was natural for us to work together with such a likeminded company.”
Accelo’s Smart PSA allows the thousands of MSPs already using Continuum the flexibility to easily manage all of their client work from one centralized system and take their business to the next level:
- By combining powerful yet simple CRM and Project Management systems with easy to use Ticketing, Contracts and Billing software, MSPs now have the ability to grow their business while staying organized.
- The integration between Continuum and Accelo allows MSPs to experience the many benefits Continuum provides, while ensuring they have full, real-time visibility into all of their clients’ work.
- Accelo is the only PSA in the market that MSPs can also sell to their clients, taking their own expertise in using the product to create new revenue and services for their clients.
“Our team has been waiting for this integration for quite some time,” said Ron Kulik, owner of RMK Consulting. “This integration will save us several hours a week and reduce our workload by cutting our ticket and asset double entry. We all agree Accelo is the best CRM PSA software we have seen or used, and with the Continuum integration, will put them in line or even ahead of other major PSA platforms.”
Continuum has released public ticketing APIs that support MSPs’ critical ticket workflow needs. The APIs are designed to allow bi-directional updates so that the ticket information is synchronized between PSA and Continuum at all times.
Both Continuum and Accelo are focused on helping clients do what they love. Continuum’s Network Operations Center (NOC) and Help Desk allow its MSPs to focus on higher-level client service, and Accelo provides unprecedented automation to eliminate busy work.
Accelo is a Professional Service Automation platform with CRM, Project Management, Service & Billing cloudbased software for service businesses. Located in both San Francisco and Wollongong Australia, Accelo’s mandate is to help professional service businesses be more successful and for those running them, to get back to doing the work they love by automating repeatable processes. For more information, visit: https://www.accelo.com/.