Continuum Meets HIPAA Compliance Standards

Posted by Continuum Staff

Sep 23 2013

Leading provider of IT managed service solutions signs Business Associate Agreements with MSPs

BOSTON, Sept. 23, 2013 – Continuum, a leading provider of managed services solutions, has gone to great lengths to ensure it is fully prepared to assist its partners and their clients in meeting the rigorous standards of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. In addition to strengthening its technical, administrative, and physical security, the company has created theContinuum HIPAA Resource Center to provide up-to-date compliance information for managed services providers (MSPs) that helps them gain a better understanding of the technical implications involved with new HIPAA rules.

"Healthcare is one of the largest vertical markets for our partner base. MSPs who serve covered entities such as doctors' offices, hospitals, and health insurers need to be compliant with HIPAA if they want to continue those customer relationships and protect themselves from liability," said Continuum's Senior Vice President of Global Service Delivery Rob Autor. "We have strengthened our overall information security program throughout 2013 in anticipation of this month's deadline and implemented safeguards necessary to achieve HIPAA compliance."

Don Viar, managing partner at Epic Technologies, a managed services provider specializing in the healthcare vertical, has firsthand experience with Continuum's strong ability to navigate the unique challenges presented within the healthcare space. “With the breadth of services that Continuum delivers, healthcare providers can feel confident that they have everything they need to meet the new requirements,” Viar said. "In addition, the Continuum RMM tool allows us to respond to any issues that may arise more quickly than we could if the systems were running on the clients' premises."

Continuum is prepared to sign a business associate agreement (BAA) with partners who require it. The BAA is a contract, which acknowledges the associate's obligations under HIPAA, and among other things, describes how a business associate will report and respond to a data breach. MSPs can gain more insight about HIPAA, the HITECH Act, and the Omnibus Rule by visiting Continuum's HIPAA Resource Center at The Center offers a range of HIPAA-related information including FAQs, informative blogs, and links to external resources.

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering – all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Service Desk, delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation (, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs in the IT industry. The principal owner of Continuum is Summit Partners (, a Boston-based growth equity firm that has raised more than $15 billion in assets. For more information, please visit

Tracy Wemett
All trademarks recognized.


Alex Jafarzadeh
March Communications

About Continuum

Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit or and follow on LinkedIn and Twitter @FollowContinuum.