Continuum Enables Mobile RMM Control for Managed Services Providers

Posted by Continuum Staff

Oct 01 2012

Apple iOS App with LogMeIn Remote Access and SMS escalation alerts delivers comprehensive remote control for Managed Services Providers on the go.

BOSTON - October 1, 2012 - Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, today announced the release of a new Apple iOS app developed in cooperation with LogMeIn, called ITS247, that allows Continuum partners to access RMM functions and manage their customers' sites while on the go. In addition, a new SMS alert escalation option released today offers partners the added convenience of receiving alert notifications via text instead of a phone call. This release delivers a new level of mobile RMM control and enables partners to provide more responsive service while maximizing their productivity outside the office. In Q1 2012, Continuum and LogMeIn entered into a channel agreement to bring an exclusive combination of LogMeIn's remote access capabilities and Continuum's RMM features to managed services providers (MSPs).

ITS247 is available to Continuum partners at no charge and allows partners to remote into any device that has Continuum agents and control key functions related to managing their customers' sites, including access to tickets, alerts, machines, scripts and reports for each customer.

"The iOS appmakes my life easier and lets me respond faster and deliver better service to my customers," said Bernard Davis, principal, Xceed Networks, LLC. "It's an amazing time saver and productivity tool."

"To enable the highest level of productivity in today's workforce, we need to enable IT professionals to work from anywhere, anytime," said Dee Zepf, vice president of product management and technical services at Continuum. "Our iOS mobile app is unparalleled in the industry in providing comprehensive remote access to the same robust RMM features available from our web-based portal, as well as the ability to remotely support customer devices."

 

Contact:

Tracy Wemett

BroadPR

+1-617-868-5031

tracy@broadpr.com

All trademarks recognized.

Contact:

Alex Jafarzadeh
March Communications
+1-617-960-9900
continuum@marchcomms.com


About Continuum

Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.