Continuum Delivers Keynote Address at Computer Troubleshooters in Denver

Posted by Continuum Staff

Apr 23 2015

Continuum’s Nick Merola Presents on “Smart-Sourcing” to Drive Managed IT Services Revenue at Computer Troubleshooters – April 24, 2015 – Denver, Colorado

CRANBERRY TOWNSHIP, PA – April 23, 2015Nick Merola, Director of Sales at Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, is delivering the keynote address at Computer Troubleshooters on Friday, April 24, 2015 in Denver, Colorado. Shauna Peters, Technical Account Manager at Continuum is also presenting a product breakout session on Continuity247™, the company’s new fully managed backup platform. Together, Computer Troubleshooters and Geeks on Call are the world’s largest technology services franchise organization with over 575 franchised offices in 26 countries.

WHAT:           Continuum Managed IT Services at Computer Troubleshooters Denver

  • Nick Merola Presents Keynote Address – Friday, April 24 at 10:00 a.m. MDT
  • Shauna Peters Presents Continuity247 Product Breakout Session – Friday, April 24 at 11:00 a.m. MDT

WHERE:         The Curtis Hotel, 1405 Curtis Street Denver, Colorado

In the keynote address, Nick Merola explores the concept of “smart-sourcing” and explains how the technical personnel and resources available at Continuum help Computer Troubleshooters’ franchises to provide an unparalleled level of service to their customers. Thousands of small business customers of Computer Troubleshooters’ franchises across the country utilize Continuum’s intelligent Remote Monitoring and Management (RMM) platform that offers proactive problem resolution backed by the company’s industry-leading Network Operations Center (NOC) and Help Desk, resolving thousands of alerts, 24x7x365. Outsourcing day-to-day IT functions to Continuum provides a breadth of IT skills and knowledge that are unmatched compared to building an in-house team.

Last month, Continuum announced Continuity247, built with the company’s proven R1Soft backup technology and powered by IBM’s Cloud, SoftLayer infrastructure. Continuity247’s flexible and convenient platform delivers greater reliability, flexibility, convenience and better margins for MSPs.

Based in Pittsburgh, Pennsylvania, Nick Merola is Director of Sales for Continuum. Previously, he was Vice President of Sales at Trident Technology Solutions, a leader in full service business communications and IT services. Shauna Peters is Technical Account Manager at Continuum in Pittsburgh with numerous certifications including CompTIA’s A+ and Network+, MOS Office Outlook 2010, MOS Office 365 and more. She has also served Continuum as Help Desk Engineer, skilled in proactive identification and resolution of critical systems and network issues.

Continuum is a Gold Sponsor of this event. For more information on Computer Troubleshooters, visit:

About Computer Troubleshooters

Computer Troubleshooters is the largest international network of locally owned and operated IT service franchise offices. Launched in 1999, Computer Troubleshooters has more than 400 franchise locations worldwide in over 28 countries. Over the past 15 years, the company has grown and evolved with the IT Services industry to provide clients with cutting edge products and solutions tailored to fit the unique needs of small business and residential clients. For more information, visit:


Tracy Wemett

About Continuum Managed IT Services

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructurefrom a single pane of glass, all backed by an industry–leading network operations center (NOC) and Help Desk. MSPs leverage Continuum’s pay-as-you-grow business model to scale IT services without committing to long-term contracts and to reserve in-house staff for strategic initiatives. The company employs over 1,000 professionals worldwide, supports over 3,500 partners and monitors over 600,000 endpoints. For more information, visit or follow us on LinkedIn and Twitter @FollowContinuum.