Case Study Released Highlighting Los Angeles-Based CSG’s Success with 24x7x365 IT Support from Continuum’s Network Operations Center and Help Desk
BOSTON – March 26, 2015 – Computer Solutions Group (CSG), a Los Angeles-based IT service and support provider and partner of Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, has achieved 250 percent revenue growth over the last 36 months. CSG is attributing much of its success to Continuum’s intelligent Remote Monitoring and Management (RMM) platform that offers proactive problem resolution backed by the company’s industry-leading Network Operations Center (NOC) and Help Desk that resolves thousands of alerts, 24x7x365.
“We have been able to achieve tremendous growth without needing costly infrastructure investments, additional staff or expanding office space,” said Scott Spiro, CEO at CSG. “We’re leveraging Continuum so we can remain competitive and really focus on what we’re good at – delivering a powerful service that our clients enjoy. The benefits of Continuum have gone beyond its technical staff, as well. Continuum’s leadership and non-technical teams have given us insight into the IT space, the channel and our business, which has been helpful in growing the company.”
CSG was founded in 1996, and was primarily a break/fix provider. Outsourcing day-to-day IT functions to Continuum provides a breadth of IT skills and knowledge that are unmatched compared to building an in-house team. By utilizing Continuum’s RMM and Help Desk, CSG is able to provide proactive, round-the-clock support to its growing customer base which spans both the west and east coasts, and even includes some overseas business. Technical teams at Continuum’s NOC work to remediate issues and close tickets behind the scenes, while Continuum’s U.S.-based Help Desk fields incoming calls and handles end user support. With hundreds of certified technical experts supporting CSG, they can confidently bring on new clients.
CSG is also a member of HTG Peer Group, an international organization of leading IT solution providers with nearly 300 member companies as well as Robin Robins’ Producers Club, a private mastermind group of IT business owners who Robin Robins personally coaches on advanced sales, marketing, time management and wealth strategies. Scott Spiro is currently a finalist in the Robin Robins “Better Your Best” competition which highlights seven of her top clients each year who compete for spokesperson of her company, Technology Marketing Toolkit.
Scott Spiro is a speaker on the Business Track at Navigate 2015 by Continuum, the company’s second annual user conference on Sunday, September 27 – Tuesday, September 29, 2015 at the Cosmopolitan™ of Las Vegas. A Technology Advisor based in Los Angeles, Scott is the author of the book, “The Business Owner's Essential Guide to IT & All Things Digital,” which recently landed him on the CBS Evening News, KTLA Channel 5 and in the Los Angeles Times. For more information, visit: http://scottspiro.com/.
Navigate 2015 is a 3-day educational and training event for the industry’s top MSP partners and IT resellers led by the best and brightest business and channel leaders. For more information, visit: http://www.continuum.net/navigate2015. For the latest conference updates, follow #nav15 on Twitter.
To access the case study, “CSG Achieves 250 Percent Growth in 36 Months,” visit: http://www.continuum.net/resources/msp-resource-center/success-story/computer-solutions-group-scott-spiro.
About Computer Solutions Group
Founded in 1996, CSG began with a mission to help small and medium-sized businesses to get a real return on their technology investments. Since then, the company has remained dedicated to providing state-of-the-art IT support, service and products that allow clients to get ahead of the competition and achieve greater success. CSG’s purpose is to create business success and peace of mind for customers by providing the absolute best IT services, education, and products that enhance corporate and personal productivity. For more information, visit: http://www.csgsupport.net/.