Charles Love of Big Sur Technologies Repeats Navigate 2015 Breakout Session in Upcoming Continuum Webinar

Posted by Continuum Staff

Oct 06 2015

Continuum Hosts Webinar, “Strategies to Sell Continuum NOC and Help Desk to Your Customers,” with Speaker Charles Love on Tuesday, October 13, 2015

BOSTON – Oct. 6, 2015 – Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, is hosting the webinar, “Strategies to Sell the Continuum NOC and Help Desk to Your Customers,” with speaker Charles Love, Director of Services and Cloud Operations at Big Sur Technologies, on Tuesday, October 13, 2015. Based on his popular presentation at Navigate 2015, the company’s second annual user conference held on Sunday, September 27 – Tuesday, September 29, 2015 at The Cosmopolitan™ of Las Vegas, Charles is sharing the strategies and tips that he has used to effectively smart source his business operations.

WHAT:           Continuum Webinar, “Strategies to Sell the Continuum NOC and Help Desk to Your Customers,”

                        with Charles Love, Director of Services and Cloud Operations, at Big Sur Technologies

WHEN:           Tuesday, October 13, 2015, 2:00 p.m. – 3:00 p.m. EDT

HERE:             Register at:

Most MSPs know that clients can benefit from Continuum’s Network Operations Center (NOC) and Help Desk, but they are hesitant to make the switch. In this session, learn how Continuum’s NOC and Help Desk became true extensions of Big Sur because they went “all-in” to manage its entire cloud operation and MSP customers. Discover how the NOC’s proactive monitoring and reporting allows situations to be addressed before they become bigger issues, allowing your techs to sleep peacefully at night. Charles Love shares proven strategies to overcome common customer anxiety about managed IT services.

Charles has been working in IT support and consulting since 1997, and has been with Big Sur Technologies for nearly 12 years. Based in Tampa, Florida, Big Sur is a managed services provider for businesses in healthcare, education, state and local government and small to medium businesses. The company provides top-notch technical support to more than 300 customers in the central Florida area. Big Sur earned a Continuum Community Champion Award at Navigate 2015 for fully engaging in Continuum’s social networks and partner forum communities over the last year. For more information on Big Sur, visit:

Continuum’s industry-leading NOC and Help Desk resolve thousands of alerts, 24x7x365. Continuum’s NOC facility employs nearly 600 techs who work around the clock to monitor client endpoints, remediate issues, close support tickets and more. The Help Desk supports 50,000 IT users. Outsourcing day-to-day IT functions to Continuum provides a breadth of IT skills and knowledge that are unmatched compared to building an in-house team and has produced some of the most successful MSPs in the industry.

To register for the webinar, visit:


Tracy Wemett

About Continuum Managed IT Services

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading network operations center (NOC) and Help Desk. The company employs over 1,000 professionals worldwide, supports 3,500 partners servicing 50,000 SMB customers and monitors over 700,000 endpoints. In 2012, Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit or follow us on LinkedIn and Twitter @FollowContinuum.