Best Practices for Working with Continuum’s Help Desk Session at Navigate 2016

Posted by Continuum Staff

Aug 25 2016

Experts from JDK Professional Services and GFConsulting Group to Present on Continuum’s Help Desk at Third Annual User Conference – September 28-30, 2016 – Boston

BOSTON – Aug. 25, 2016Continuum®, the only channel-exclusive IT management platform company, has confirmed Danny Kennedy, President at JDK Professional Services, and David Eichkorn, Manager of IT Services at GFConsulting Group, a division of Gordon Flesch Company, to present, “Best Practices for Working with the Help Desk,” at Navigate 2016. Continuum’s third annual user conference is taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. Guest speakers are joined by Dominick DiGennaro, Senior Technical Success Manager at Continuum. They are sharing proven methods on how they leverage Continuum’s Help Desk to scale their managed service business.

“This session is covering how to make your Help Desk documentation great, key practices when on-boarding new Help Desk customers and useful tips for interacting with the Help Desk team,” said Dominick DiGennaro. “Specifically, we’ll talk about how to get information from clients in the most efficient way possible and entering that information in the ITS Portal properly and in a way that Help Desk technicians can utilize it to the maximum benefit of both partner and client.”

Based in Cranberry Township, Pennsylvania, Continuum’s Help Desk provides direct end-user support for a variety of desktop-related issues for more than 60,000 users of the small and medium sized business clients of the company’s MSP partners. The technology service center delivers superior client service and support without exhausting MSP partners’ in-house techs, draining their resources or money. Supported by more than 200 technicians, the Help Desk efficiently identifies and solves both simple and complex IT issues, 24x7x365, working in conjunction with the company’s industry-leading Network Operations Center (NOC) with more than 650 technicians.

To view a video on Dominick DiGennaro discussing the upcoming talk at Navigate, go to:

Navigate is the premier annual event for Continuum’s MSP partners that includes strategy, education, training and networking led by top business and channel leaders. The event offers unique content to help improve business strategies, increase sales and marketing efforts and gain a deeper understanding of Continuum products. With 36 breakout sessions and multiple keynote addresses, Navigate is a unique opportunity for MSPs to discuss new ideas with peers and learn from experts across a variety of disciplines, all focused on building the success and growth of the IT channel. For all Navigate 2016 speakers and sessions, visit:

Navigate 2016 registration is open to Continuum’s MSP partners. Limited tickets are available. Standard pricing is $799. To register or learn more, visit: For the latest updates, follow #nav16 on Twitter.


Tracy Wemett

About Continuum

Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,300 professionals worldwide, monitors 1 million endpoints for its 5,800 partners including MSPs servicing more than 55,000 SMB customers and web hosting providers protecting nearly 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit or and follow us on LinkedIn and Twitter @FollowContinuum.